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Return and Exchange Policy
Please note that all sales are final, and we do not accept returns. However, we offer exchanges for products that may have been inaccurately shipped, such as incorrect hair texture, length, or lace products.
To be eligible for an exchange, all tags and zip ties must remain intact. We kindly ask that you inspect your order immediately upon arrival and contact us within 7 days if you receive an incorrect or damaged item. We will work with you to resolve the issue promptly.
Thank you for your understanding and cooperation.
Processing and Shipping Times
Please allow 1-2 business days for payment processing on all orders to ensure that the items you’ve ordered are in stock (for on-hand orders).
Shipping for all orders typically takes 1-5 business days once your order has been processed and dispatched.
Orders are placed in bulk twice a week, on Wednesdays and Saturdays. If the hair you’ve selected is not currently in stock, it will be added to the most recent shipment placed that week. Shipping will proceed once the hair arrives, based on these bulk shipping days.
During the holiday season, please note that processing and shipping times may be delayed due to high order volumes. We kindly ask for your patience and understanding as we work to fulfill your order.
For customers wishing to pick up their on-hand hair, please follow the pickup instructions provided at checkout. We appreciate your support and are dedicated to delivering your order with the utmost care.
& Pickup
HAIR INFO
We offer a wide range of hair textures to suit various styles and preferences,
including:
● Straight – Sleek, smooth, and shiny for a polished look.
● Body Wave – Soft,uniform, gentle waves that add volume and movement.
● Slight Wave (Raw Wave) – A subtle wave pattern that mimics air-dried hair.
● Burmese Curly – Relaxed, bouncy waves for a carefree, natural style.
● Deep Wave – Defined, tight waves for a bold, textured look.
● Kinky Straight Bundles- Naturally textured fullness that offer a natural well blended look.
Yes, we ensure that all hair lengths are measured correctly and accurately. For straight or wavy hair, the hair is measured when stretched. For curly or kinky textures, the length is measured when the hair is in its natural state. If you have concerns about length, feel free to reach out to us before purchasing.
The number of bundles you need depends on the desired look, hair length, and style (e.g., frontal, closure, etc.).
● 12-14 inches: 2 bundles
● 16-24 inches: 3 bundles
● 26- and above: 4 bundles
For thicker or more voluminous styles, we recommend using 3-4 bundles.
Yes, we are committed to ethical sourcing practices. All our hair is obtained from verified suppliers, ensuring it is collected responsibly and in compliance with ethical standards. We prioritize the well-being of those who provide the hair and maintain transparency in our sourcing process.
Yes, our virgin hair bundles can be dyed or bleached. However, we recommend consulting a professional stylist for best results and to prevent damage. Always do a strand test before fully coloring the hair. Make sure to use quality bleaches and products.
Different hair textures naturally vary in thickness and softness. For example:
● Straight and body wave hair may feel smoother and finer.
● Curly or kinky hair will feel coarser due to the natural curl pattern.
If you prefer a certain texture, we can help guide you in selecting the right bundles for your preferences.
HAIR CARE
Here are some general tips for maintaining your hair bundles:
● Wash hair with quality shampoos , such as “ Design Essentials” and etc.
● Deep conditioning insures the maintenance of moisture.
● Avoid excessive heat styling.
● Always use heat protectants when heat styling.
● Use a wide-tooth comb or wig brush to detangle, start from ends and gradually move up.
● Store hair in a cool, dry place when not in use.
With proper care, our high-quality bundles can last up to 5 years . The longevity depends on your maintenance, styling methods, and how often you wash the hair. Hair that has been colored and/or processed will need professional maintenance to ensure the longevity of the hair quality.
Yes, our virgin hair bundles can be dyed or bleached. However, we recommend consulting a professional stylist for best results and to prevent damage. Always do a strand test before fully coloring the hair. Make sure to use quality bleaches and products.
To prevent tangling:
● Regularly detangle the hair with a wide-tooth comb or wig brush.
● Wash and condition the hair properly to keep it hydrated.
● Avoid sleeping with wet hair. Always make sure the hair is completely dry before bed. ● Consider using a silk or satin scarf or bonnet while sleeping to reduce friction.
Some shedding is normal, especially during the first wash, as loose hair strands may come out. However, excessive shedding could be due to:
● Over-washing or using harsh shampoos.
● Not detangling hair gently.
● Using heat tools excessively.
If you notice significant shedding, please check our “Hair Care Tips” section for guidance, or contact customer service for help.
To ensure your bundles stay in great condition when you're not using them:
● Store your bundles in a cool, dry place, away from direct sunlight or heat sources.
● Keep the hair in its original packaging or a satin bag to protect it from dust and tangling.
● Avoid folding or cramming the hair into tight spaces, as this can cause kinks.
STYLING
Curly or wavy hair needs a bit more care to maintain its shape:
● Use a wide-tooth comb or fingers to detangle when wet.
● Apply a leave-in conditioner or curl cream to help define curls and reduce frizz.
● Allow the hair to air dry or use a diffuser for defined curls.
● Avoid excessive brushing, as it can cause the curls to lose their shape.
Yes, you can use flat irons, curling irons, or other heat styling tools on our hair bundles. However, make sure to apply a heat protectant spray to prevent damage and preserve the hair's natural shine and texture.
We recommend using products like leave-in conditioners, serums, and oils. Be sure to choose alcohol-free products to avoid drying out the hair. Opt for lightweight formulas that won’t weigh the hair down.
● For Deep Wave hair, apply oil to the ends for moisture and use a curly custard along with a foam for curl definition and frizz control.
● For Straight or Body Wave hair, use a heat protectant when styling to prevent damage. Avoid oils, as they can weigh the hair down and disrupt the natural texture.
SHIPPING & RETURN/EXCHANGE POLICIES
Please allow 1-2 business days for payment processing on all orders to ensure that the items you’ve ordered are in stock (for on-hand orders).
Shipping for all orders typically takes 1-5 business days once your order has been processed and dispatched.
Orders are placed in bulk twice a week, on Wednesdays and Saturdays. If the hair you’ve selected is not currently in stock, it will be added to the most recent shipment placed that week. Shipping will proceed once the hair arrives, based on these bulk shipping days.
During the holiday season, please note that processing and shipping times may be delayed due to high order volumes. We kindly ask for your patience and understanding as we work to fulfill your order.
For customers wishing to pick up their on-hand hair, please follow the pickup instructions provided at checkout. We appreciate your support and are dedicated to delivering your order with the utmost care.
We want you to be completely satisfied with your purchase. Our return and exchange policy is as follows:
● Please note that all sales are final, and we do not accept returns. However, we offer exchanges for products that may have been inaccurately shipped, such as incorrect hair texture, length, or lace products.
● To be eligible for an exchange, all tags and zip ties must remain intact. We kindly ask that you inspect your order immediately upon arrival and contact us within 7 days if you receive an incorrect or damaged item. We will work with you to resolve the issue promptly.
Thank you for your understanding and cooperation.
Yes, we ship worldwide! Shipping costs and times vary based on your location. For international orders, please refer to our “Shipping” page for more detailed information.
Shipped Orders : Once your order has shipped, you will receive a tracking number via email. You can track your package through our shipping partner’s website or directly through your account page.
On Hand order Pickup: Once you place your order for 'on hand' hair, you’ll receive an email asking you to select a pickup time and date for immediate pickup. If someone else will be picking up your order, please provide their details along with your consent for the release of the hair. The person picking up the order must present a valid photo ID.
A signature is required for all orders, whether shipped or picked up in person.
OTHER
We accept a variety of payment methods including:
● Visa, MasterCard, American Express
● PayPal
● Apple Pay
● Google Pay
All payments are securely processed.
Yes! We frequently offer promotions and discounts. To stay updated on current deals, sign up for our newsletter, and follow us on social media for exclusive offers and sales.
We love working with influencers and brand ambassadors! If you're interested in collaborating, please send us an email at JACKEESLAB@GMAIL.COM with a brief introduction, your social media handles, and why you’d like to work with us, and how it will be mutually beneficial.
Yes, we offer wholesale pricing for bulk orders. If you're interested in purchasing wholesale or starting your own business, please contact us at wholesale@yourwebsite.com for more information on our pricing and order process.
Yes, we offer wholesale pricing for bulk orders. If you're interested in purchasing wholesale or starting your own business, please contact us at wholesale@yourwebsite.com for more information on our pricing and order process.
We hope these answers provide the information you're looking for!
If you have any other questions or need assistance, don’t hesitate to contact our customer service team.
We’ve compiled answers to the most common questions our customers ask.
If you don’t find the answer you’re looking for, feel free to reach out to our customer support team.
